DAWBOX™ Technical Support


1. E-mail Support: DAWBOX prefers you contact us via e-mail for support. Please read through your DIY materials and review your plans thoroughly before contacting us for questions as most questions will be addressed in the plans.

Purchase 30 Minutes Technical Support/Consulting




Please Read Before Ordering Thank You

DAWBOX™ LLC Terms of Sale & Policy

DAWBOX™ LLC and Justin Lynch own the intellectual property of these designs. They cannot be displayed in any public or digital forum for any reason.

DAWBOX™ LLC is not responsible for any acts of God fire, flood, and injury while using or building our designs. All materials are general construction

License: The purchase of this product grants the end user or owner of the paypal account one build of our design for non-profit or resale. You may not trade these designs or give them to a 3rd party contractor without written consent. We will not offer technical support or project management to any 3rd party contractor without a License agreement purchased through DAWBOX™ LLC. Failing to do so will result in legal action. Any Film House, Contactor, Church, School or Practice space company, Non profit organization, may not build our design beyond one unit without written consent and a license fee per build to be determined by us. You may not use this design as a lesson in your school or as a learning project.

Technical Support: DAWBOX™ LLC considers anything outside of basic customer service as technical support. Interfacing with home improvement stores, 3rd party contractors, answering whom, what and why questions. Anything outside of taking care of your order or answering pre sales questions.

Disc: Failure or Replacement. All discs are tested before shipping. If you lose your DVD or scratch it disc replacement is the full price of the plans. If the disc has an error or it will not play you must return it within 7 days. Failure to review the disc within this period or report any errors with it we will not replace it for free. If your disc has an issue simply notify us within this period. Please make sure you do not have an issue with your
Player. Some old computers and DVD players will not play discs correctly. We are not responsible for your faulty playback equipment. Once it has been determined your disc is faulty or will not play within this period after permission from us you can send it back to us packaged correctly so that we can test it ourselves. If it proves to be faulty we will send you a replacement within 7 days (48 States). We will simply refund the cost of your shipment method for USPS Priority only.

Booklet Replacement: If you lose your booklet we can send you a replacement. Booklet replacement is the full current price of the plans plus shipping

Product Updates Policy: If we have a product update that we wish to offer you we will contact you about it via e-mail and offer it to you. This may delay shipping up to 14 days. If you verbally decide to do this via e-mail we will hold your order until we can ship you the new updates included in the plans. We reserve the right to make these offerings "as a courtesy" while we are in the middle of updates we think may benefit you. We also reserve the right to simply ship the current version of our plans while making any new updates.

Plan Updates Policy: DAWBOX™ LLC from time to time will update the SKU list and price list for materials. We will also make changes and offer more features. We reserve the exclusive right to offer our new designs at full price. We will not offer free updates to any of our past clients. This is a business and out time, ideas and the work we put into our product save our clients time and money. In order for us to continue offering a product that is fresh with new ideas and solutions like any software you purchase we need to make a living. If we come out with an update after shipping your older version we will not offer you the new update. All sales are final.

Materials List: DAWBOX™ LLC will make a content effort to update our prices and materials list. We will not send the list to you digitally for any reason. If you are a past contractor or client we will not send this list digitally. You can simply buy a new version of the plans with the latest updates and offerings. We are not responsible for any material price changes due to market fluctuation and location. We are not responsible if the material becomes taken off the market for any reason or is not available in your location. For this reason we keep the designs as universal as possible so that you can use substitutions with general construction materials all over the world.

Project Delay: DAWBOX™ LLC is not responsible if you sit on your hands and do not build your project. So for that reason if we decide to offer a newer design or idea in our plans we reserve that right to charge full price for it. Due to the nature of instructional media we will not offer upgrades like software to our clients. New designs, additions and ideas are considered a brand new project and set of intellectual property. If you want the new update simply buy another set of plans.

Project Deadlines: DAWBOX™ LLC is not responsible for any project deadline of yours or your clients for any reason. From time to time there are delays in shipping due to weekday holidays and the times you order. Orders taken after 3pm Central Standard Time will be sent out the next business day. Orders over the weekend do not count as shipping or processing days. Example 1: If you order between 3pm on Friday and Sunday your package will not ship until Monday at 11am. USPS has some holidays on a Monday and this will further delay shipment. For the most part USPS Priority is very fast and now trackable for proof of delivery via the website.

Tracking: Tracking is provided as a message to you via the paypal address you ordered from. We will not provide you with tracking. Once we process your shipping label it will automatically send you a USPS delivery notification. Then once USPS scans it into the system it creates your delivery info. Please be patient with this there system is not like UPS or FedEx.

Paypal: You do not need a paypal account to order our product. You can simply choose the quick pay option. Make sure that you have the correct address. Once we ship your package we will not re-direct it or refund your order. For current Payapal users it is best to double check your address if you have moved. We will only ship to the account listed in the order.

Ordering Mistakes: The shipping address you give us is the one we will ship to. For this reason we will ship the next day on all orders. If you make a mistake or notice you have your old paypal address please contact us via sales@dawbox.com ASAP and use the headline "Wrong Address!" (Please Read)
You can then log into your account, update your address and re-order. When we see the new order we will refund the older one. Please allow us up to 5-7 business days to refund your mistaken order. If you make a mistake in your order and we do not hear from you we will ship the order and we will not offer a refund once it is shipped.

DAWBOX™ Acoustic Foam Policy: All sales are final, no refunds for any reason. We are not responsible for any deadlines in your project. Please allow for 24-48 hours processing time to cut and pack your order. This is done during normal business days. Please allow for 5-7 business days for UPS to ship.

DAWBOX™ Acoustic Foam Shipping Policy: We will only ship foam orders to a confirmed paypal account. All orders that do not have a confirmed account will be refunded with a notification from us. If this happens simply log into paypal and confirm your account then re-order.

We do not ship acoustic foam outside of the United States for any reason.

DAWBOX™ Acoustic Foam Shipping: Acoustic foam will ship UPS ground 5-7 days within the 48 lower states. If you ordered a plans and acoustic foam kit your plans will arrive first via USPS and your foam a few days after that UPS.

DAWBOX™ Acoustic Foam Tracking: We will not have tracking automatically for your acoustic foam order. It will be provided upon request.

DAWBOX™ Acoustic Foam Un-pack: Once you get your DAWBOX Acoustic Foam please un-pack it in a safe place right away when you get it and allow for 12 hours for it to expand to the correct size. If you leave it packed for too long and it becomes damaged we will not offer a refund or exchange.